Shipping Policy¶

Last updated: [DATE]

1. Overview¶

Research Relay LLC ("Research Relay," "we," "us," or "our") ships research chemicals and peptides within the United States. All products are packaged and shipped in accordance with applicable shipping regulations for research materials.

All products are for Research Use Only. This Shipping Policy should be read in conjunction with our Terms of Service and RUO Disclosure.

2. Shipping Coverage¶

2.1 Domestic Shipping¶

We currently ship to addresses within the United States, including all 50 states and the District of Columbia.

2.2 International Shipping¶

We do not currently offer international shipping. All orders must be shipped to a valid United States address.

2.3 Shipping Restrictions¶

We may be unable to ship certain products to specific states or jurisdictions due to local regulations. If a product cannot be shipped to your location, you will be notified during the ordering process and the order will not be completed.

2.4 P.O. Box Deliveries¶

We accept shipments to P.O. Box addresses for orders shipped via USPS. Orders shipped via UPS or FedEx require a physical street address, as these carriers do not deliver to P.O. Boxes.

3. Shipping Options and Timeframes¶

3.1 Available Shipping Methods¶

Shipping Method	Estimated Transit Time	Cost
Standard Shipping (USPS Priority Mail)	3-5 business days	Calculated at checkout
Expedited Shipping (UPS 2-Day / FedEx 2Day)	2 business days	Calculated at checkout
Overnight Shipping (UPS Next Day Air / FedEx Overnight)	1 business day	Calculated at checkout

3.2 Processing Time¶

Orders are processed within 1-2 business days after payment confirmation. Processing includes order verification, quality inspection, and packaging.

Business days are Monday through Friday, excluding federal holidays
Orders placed after 2:00 PM Pacific Time may not begin processing until the next business day
Orders requiring additional verification may take longer to process

3.3 Transit Time Estimates¶

Transit time estimates begin after the order has been processed and handed off to the shipping carrier. Estimates are provided by the carriers and are not guaranteed by Research Relay. Factors that may affect transit times include:

Weather events and natural disasters
Carrier service disruptions
High-volume shipping periods
Remote delivery locations

4. Packaging and Handling¶

4.1 Research Material Packaging¶

All products are packaged in compliance with applicable regulations for the shipment of research materials. Our packaging standards include:

Secure Containment: Products are sealed in appropriate containers to prevent leakage or damage during transit
Protective Packaging: Adequate cushioning and protective materials to prevent breakage
Labeling: All packages are labeled in accordance with carrier requirements and applicable regulations for research materials
Discreet Packaging: Outer packaging does not display product names or contents beyond what is required by shipping regulations

4.2 Temperature-Sensitive Products¶

Certain peptides and research chemicals require temperature-controlled shipping to maintain stability and integrity. For temperature-sensitive products:

Products will be shipped with appropriate cold-chain packaging (insulated containers with ice packs or dry ice) when required
Temperature-sensitive orders are shipped early in the week (Monday through Wednesday) to avoid weekend transit delays
Overnight or expedited shipping may be required for temperature-sensitive products during warm months
Additional packaging fees may apply for cold-chain shipments

4.3 Hazardous Materials Considerations¶

Some research chemicals may be classified as hazardous materials for shipping purposes. Products subject to hazardous materials shipping regulations will be:

Packaged and labeled in accordance with DOT (Department of Transportation) and carrier-specific hazardous materials requirements
Shipped only via carriers and methods approved for hazardous materials transport
Subject to additional shipping fees as required by the carrier

5. Order Tracking¶

5.1 Tracking Information¶

Once your order has been shipped, you will receive a shipping confirmation email containing:

Tracking number
Carrier name
Estimated delivery date
Link to track your package on the carrier's website

5.2 Tracking Updates¶

You can track your order at any time through:

The tracking link in your shipping confirmation email
Your account dashboard on research-relay.com
The carrier's website using your tracking number

6. Signature Requirements¶

6.1 Signature on Delivery¶

Orders with a value of $[AMOUNT] or more require a signature upon delivery
You may request signature confirmation for any order during checkout
If no one is available to sign, the carrier will follow their standard redelivery procedures

6.2 Authority to Receive¶

By providing a shipping address, you authorize any person at that address to receive and sign for the delivery on your behalf.

7. Lost, Damaged, or Stolen Shipments¶

7.1 Damaged Shipments¶

If your shipment arrives damaged:

Photograph the damage to the outer packaging and products before disturbing the contents
Contact us within 48 hours of delivery at [support@research-relay.com] with your order number and photographs
Do not dispose of the damaged products or packaging
See our Refund Policy for resolution options

7.2 Lost Shipments¶

If your tracking information shows no movement or your shipment has not arrived:

Contact us at [support@research-relay.com] with your order number and tracking number
We will initiate a trace with the shipping carrier
If the carrier confirms the package is lost, we will issue a replacement or refund per our Refund Policy

7.3 Stolen Shipments¶

If your tracking shows the package was delivered but you did not receive it:

Check with neighbors, building management, or other household members
Contact the shipping carrier to confirm delivery details
Contact us at [support@research-relay.com] with your order number and any information about the missing package
We may require a police report for stolen package claims

8. Incorrect Shipping Address¶

8.1 Before Shipment¶

If you realize your shipping address is incorrect before your order ships, contact us immediately at [support@research-relay.com]. We will update the address if the order has not yet been processed.

8.2 After Shipment¶

If an order is shipped to an incorrect address that you provided:

We will attempt to redirect the package through the carrier if possible (additional fees may apply)
If the package is delivered to the incorrect address and cannot be recovered, we are not responsible for the loss
A new order at full price may be required

9. Order Modifications¶

If you need to modify an order (add items, remove items, or change shipping method):

Contact us as soon as possible at [support@research-relay.com]
Modifications can only be made if the order has not yet been processed
Once an order is in processing or has shipped, it cannot be modified

10. Holiday and Peak Period Shipping¶

During federal holidays and peak shipping periods, processing and transit times may be extended. We will post notices on the Site regarding any expected shipping delays.

11. Contact Us¶

For shipping questions or issues, contact us at:

Research Relay LLC Email: [support@research-relay.com] Subject Line: "Shipping Inquiry - Order #[your order number]"

This Shipping Policy is part of and subject to our Terms of Service. By placing an order with Research Relay LLC, you acknowledge that you have read and understand this Shipping Policy.